FAQ
Short, honest answers to the questions we get most. Can't find yours? Email infomonsera@gmail.com — Fabio or the team replies within 24 hours on business days.
About Monsera
What is Monsera?
Monsera is a founder-led skin and hair care brand with a Mediterranean soul, started by Fabio Simbula, an Italian-rooted barber based in the Netherlands. The collection has fourteen products in four rituals — Barbershop Ritual, Scalp & Hair Revival, Retinol Alternative and Advanced Serums — priced from €17.95 to €44.95 and made in the EU. Monsera at a glance has all the facts on one page.
Who is Monsera for?
For anyone who wants their daily routine to feel like a small ritual instead of something cheap and rushed. The Barbershop Ritual is made for men; the hair care and skincare rituals are for men and women.
Where are Monsera products made?
In the European Union, by a certified private-label cosmetics manufacturer. Every product page lists the full ingredients (INCI), so you can see exactly what you're putting on your skin.
Are Monsera products tested on animals?
No. Animal testing for cosmetics is banned in the European Union, where our products are made.
Choosing a product
Which Monsera product should I start with?
Men who want a simple routine: start with the Oil-Free Face Gel (normal to oily skin) or the Hyaluronic Face Cream (dry skin), plus the Softening Beard Oil if you have a beard. Flat or tired hair: the Keratin Volume Shampoo and Rosemary Scalp Oil. First signs of fine lines: the Retinol Alternative Serum.
Is the Retinol Alternative trio the same as retinol?
No. It contains no retinol. It's built around Bidens pilosa extract, a plant-based ingredient used as a gentler alternative to retinol, with vitamins C and E and hyaluronic acid. Read retinol alternative vs retinol for the full comparison.
Does the Rosemary Scalp Oil stop hair loss?
No, and we won't pretend it does. It's a cosmetic pre-wash oil that nourishes the scalp and adds shine to the hair. If you're worried about hair loss, please see a doctor or dermatologist. More in our guide to rosemary oil for hair.
Are the products suitable for sensitive skin?
Check the full ingredient list on each product page. If you have sensitive skin, allergies or a skin condition, patch test on a small area — the inside of your wrist or behind your ear — and wait 24 hours before regular use. If in doubt, ask your doctor or dermatologist first.
Do Monsera products contain fragrance?
Most products have a light scent from natural essential oils; the allergens that come with them are listed in the INCI. The Exosome & Niacinamide Serum is fragrance-free.
Orders, delivery & gifts
How long does delivery take?
Your order is produced and shipped by our EU production partner. Delivery within the EU usually takes up to 5 working days, and you receive a tracking link as soon as your parcel ships.
What does shipping cost?
Standard delivery is free on orders of €40 or more. Below €40, it costs €5.95. See our Shipping Policy.
Where do you ship?
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Portugal, Spain and Sweden.
Is there a discount when I buy more than one product?
Yes. Combine two or more products and 10% comes off automatically at checkout — no code needed.
Do you have gift sets?
Dedicated Monsera gift boxes are on their way. Until then, it's easy to build your own: see our gifts for him and skincare gift ideas, and the 10% bundle discount applies automatically.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email infomonsera@gmail.com as soon as possible and we'll cancel it and refund you in full.
Returns
Can I return a product?
Yes. You have 14 days from receipt to withdraw from your purchase, without giving a reason. The quickest way is our withdrawal form; the full conditions are in our Returns & Refunds Policy.
Who pays for the return?
You pay the cost of sending a product back, unless it arrived damaged, defective or wrong — then we cover everything.
When do I get my money back?
Within 14 days of receiving your withdrawal, using the payment method you used for the order, including the standard shipping cost of that order.
What if a product irritates my skin?
Stop using it and contact us at infomonsera@gmail.com. If symptoms persist, seek medical advice.
Payment & contact
Which payment methods can I use?
The methods shown at checkout, including cards, Apple Pay, Google Pay, Klarna and local methods such as iDEAL and Bancontact where available. All prices include VAT.
How can I reach you?
Email infomonsera@gmail.com — we reply within 24 hours on business days. You can also use our contact page.